Retain your valued customers and increase brand loyalty by capturing, reporting and responding to customer feedback. When measuring customer recovery and continuously improving customer service are high priorities, CustomerPulse delivers.
Protect Your Brand
- Listen to your customers 24x7x365 telephone, web form, email, click-to-chat, chat, and social media
- Welcome customer to engage before issue escalates on Twitter, Facebook or other social media
- Set parameters for urgent issue escalation to management
- Call transfer or conference call options are available for urgent issues
Quickly Identify Warning Signs and Trends
- Identify service issues and root causes to implement meaningful changes to improve your operation
- Customized, in-depth reporting instantly available via web portal
- Drill down to specific incidents to fully understand nature of complaints
- Access software to add or edit records reported at retail locations
Retain Customers and Increase Brand Loyalty
- Customers receive exceptional service from courteous, empathetic Customer Service Professionals
- Distribute incidents to field managers and track customer response times, recoveries, etc.
- Implement recovery strategies customized to meet your needs and those of your customers
- Focus on life-time value of customer
Measure Customer Recovery
- Ascertain customer recovery rates through electronic tracking
- Receive performance reports measuring program costs and ROI
- Test recovery offers and identify additional opportunities.
Manage the Program and Train Your Staff
- Access all interaction recordings and records
- Manage the program using intuitive web based software
- Choose from remote or onsite training for your staff
- Receive user guides and computer based training videos
Choose the Solution that Meets Your Needs
- CustomerPulse Unlimited is a customized web application for companies with complex reporting requirements
- CustomerPulse Professional is a turnkey solution for companies with less than 100 locations
Employee Feedback Hotline Programs are also available
Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.
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