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CustomerTouch 360

Learn more about the Donnelly Difference

ClientTouch 360 customizes each program to the EXACT requirements of our clients

Donnelly Analytics delivers immediate and relevant insight into the Voice of the Customer

Innovative Technology exceeds the evolving needs of our clients

Performance Motivated Professionals deliver an exceptional customer experience.

Quality Driven Processes drive continuous improvement

 

Divisions

At Donnelly Communications, Inc., we combine our excellence in people, innovative technology and quality-driven processes to custom design services specifically to meet each client’s unique needs.

Donnelly Communications Division

Contact Center Services

The Donnelly Division serves multi-channel retailers, restaurants, and other leading companies in a variety of industries.   Donnelly’s U.S. based customer service professionals utilize proprietary technology and quality driven processes to provide the optimum customer experience across all channels - voice, email, chat, social media and SMS.

Donnelly’s services include outbound programs to reach current and prospective customers, inbound services to maximize each interaction with customers, and customer feedback solutions to retain customers and further build loyalty.

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ProCore Solutions Division

Contact Center Services

ProCore delivers advanced contact center solutions to the energy and utility industries.  Our U.S. based skilled customer service agents, supported by leading edge technology, provide world class customer service utilizing voice, email, chat, social media and SMS.  ProCore Solutions enables clients to strengthen their front line and maximize the value of their customer relationships.

ProCore’s services include outbound programs to engage your customers, inbound programs  for total customer care, billing inquiries/ payment arrangements and outage management solutions, and customer feedback programs to measure customer satisfaction.

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Procore Staffing Solutions Division

Staffing and HR Services

ProCore Solutions clients’ requests for flexible and efficient staffing alternatives led to the creation of ProCore Staffing Solutions.  Our services provide companies with the resources to develop effective staffing strategies, acquire talented business professionals, and maintain business continuity.   ProCore Staffing’s services are designed to be used in combination, or alone, to best align to the needs of each client.

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Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.

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Innovative Solutions for each stage of the customer life cycle

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