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CustomerTouch 360

Learn more about the Donnelly Difference

ClientTouch 360 customizes each program to the EXACT requirements of our clients

Donnelly Analytics delivers immediate and relevant insight into the Voice of the Customer

Innovative Technology exceeds the evolving needs of our clients

Performance Motivated Professionals deliver an exceptional customer experience.

Quality Driven Processes drive continuous improvement




Automotive sales and service remains highly competitive in a constantly changing marketplace. Donnelly can assist with protecting the value of your brand, listening to the voice of the customer, and finding new customers.

CustomerPulse safeguards your brand

Listen to your customers 24/7 by telephone, web form, email, social media, and mobile

Monitor social media postings and move customer offline for issue resolution

Use Donnelly Analytics to access powerful reporting revealing insight into the voice of the customer

Quickly identify warning signs and trends

Measure customer recovery

Quickly escalate urgent issues to management CustomerConnect attracts new customers Nurture marketing Marketing surveys Web analytics

CustomerConnect attracts new customer

Nurture marketing

Marketing surveys

Web analytics

Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.

Your best answer by design

CustomerPulse enables our clients to hear the “Voice of the Customer.” Insights from all channels are integrated into a single database for comprehensive reporting.

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