Retailers face significant challenges and immense opportunities in today’s omni-channel environment. Consumers expect seamless service whether in-store, on their phone, or chatting from their tablet. Consequently, there are millions of customers to serve and support, and millions of prospective customers to touch and engage.
Donnelly Communications thirty-five years’ experience and blue chip client portfolio, leading names in the retail industry, represent the world’s most high-touch and high-value customer support work. We are committed to building true and lasting partnerships and operating as an extension of your business.
Our CustomerConnect services drive revenue and decrease costs.
Complete customer care using email, telephone, chat, social media, or mobile
Customer Service Professionals trained to provide high touch, high value customer care
Donnelly Analytics provides powerful data on the Voice of the Customer
Ability to scale for seasonal peaks or special promotions
Data integration with leading retail platforms
Customized upsell/cross sell messaging to improve average order value
Foreign language support
Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.
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