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CustomerTouch 360

Learn more about the Donnelly Difference

ClientTouch 360 customizes each program to the EXACT requirements of our clients

Donnelly Analytics delivers immediate and relevant insight into the Voice of the Customer

Innovative Technology exceeds the evolving needs of our clients

Performance Motivated Professionals deliver an exceptional customer experience.

Quality Driven Processes drive continuous improvement

 

Industries

Omni-Channel Retail

Retailers face significant challenges and immense opportunities in today’s omni-channel environment. Consumers expect seamless service whether in-store, on their phone, or chatting from their tablet. Consequently, there are millions of customers to serve and support, and millions of prospective customers to touch and engage.

Donnelly Communications thirty-six years’ experience and blue chip client portfolio, leading names in the retail industry, represent the world’s most high-touch and high-value customer support work. We are committed to building true and lasting partnerships and operating as an extension of your business.

Our CustomerConnect services drive revenue and decrease costs.

Complete customer care using email, telephone, chat, social media, or mobile

Customer Service Professionals trained to provide high touch, high value customer care

Donnelly Analytics provides powerful data on the Voice of the Customer

Ability to scale for seasonal peaks or special promotions

Data integration with leading retail platforms

Customized upsell/cross sell messaging to improve average order value

Foreign language support

Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.

Your best answer by design

Our Client Service team manages delivery from start-up through ClientTouch 360 program execution. Serving as the main point of contact, your assigned client service team member coordinates cross-functional communication and proactively seeks program enhancements and improvements.

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