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CustomerTouch 360

Learn more about the Donnelly Difference

ClientTouch 360 customizes each program to the EXACT requirements of our clients

Donnelly Analytics delivers immediate and relevant insight into the Voice of the Customer

Innovative Technology exceeds the evolving needs of our clients

Performance Motivated Professionals deliver an exceptional customer experience.

Quality Driven Processes drive continuous improvement

 

Industries

Restaurant

Brand protection is critical in today’s competitive restaurant industry. In addition to delivering a consistent, quality customer experience, restaurants must also manage customer feedback and recovery.

Donnelly’s CustomerPulse solution enables restaurants to protect their brand value, recover customers, and strengthen customer brand loyalty.

Listen to your customers 24/7 by telephone, web form, email, social media, and mobile

Monitor social media postings and move customer offline for issue resolution

Use Donnelly Analytics to access powerful reporting revealing insight into the Voice of the Customer

Quickly identify warning signs and trends

Measure customer recovery

Quickly escalate urgent issues to management

Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.

Your best answer by design

“The CustomerPulse program has provided an avenue for hearing the “voice of our customers” and taking action on their comments. This process is contributing to the strength of our brand, increased customer loyalty and improved product quality. Donnelly’s complete offering provides us with insightful data regarding the voice of our customers, and it has clearly led us to advance the products and services we deliver to our valued customers. With Donnelly's program, we have also been able to integrate metrics into our performance objectives, and as a result have seen improvement in customer loyalty."

— Vice-President of prominent quick service restaurant

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