Brand protection is critical in today’s competitive restaurant industry. In addition to delivering a consistent, quality customer experience, restaurants must also manage customer feedback and recovery.
Donnelly’s CustomerPulse solution enables restaurants to protect their brand value, recover customers, and strengthen customer brand loyalty.
Listen to your customers 24/7 by telephone, web form, email, social media, and mobile
Monitor social media postings and move customer offline for issue resolution
Use Donnelly Analytics to access powerful reporting revealing insight into the Voice of the Customer
Quickly identify warning signs and trends
Measure customer recovery
Quickly escalate urgent issues to management
Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.
Your best answer by design